Welcome to The Muse Co. Your privacy is important to us, and we are committed to protecting your personal information and ensuring transparency about how we collect, use, and safeguard your data.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or use our website, services, products, and related platforms. (themuseco)

1. Information We Collect

We may collect the following types of personal information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details
  • Account login information

Non-Personal Information

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the website
  • Cookies and analytics data

Information You Provide

We may collect information you voluntarily provide through:

  • Contact forms
  • Newsletter subscriptions
  • Orders and purchases
  • Customer support inquiries
  • Surveys or promotions

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Improve our website and services
  • Send updates, promotional emails, and newsletters
  • Personalize your experience
  • Prevent fraud and maintain website security
  • Comply with legal obligations

3. Cookies & Tracking Technologies

Our website may use cookies, tracking pixels, and similar technologies to:

  • Improve website functionality
  • Analyze website traffic
  • Remember user preferences
  • Deliver personalized content and advertisements

You can disable cookies through your browser settings; however, some website features may not function properly.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties including:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting providers
  • Marketing and analytics services
  • Legal or regulatory authorities when required by law

All third-party partners are required to protect your information responsibly.

5. Payment Security

All payments are processed through secure and trusted payment gateways. We do not store complete credit/debit card information on our servers.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Withdraw consent for marketing communications
  • Request a copy of your stored information

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

9. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.

We encourage users to review this page periodically.

11. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact us through:

https://www.themuse.co.ke/

Email: support@themuse.co.ke

By using our website, you consent to this Privacy Policy.