At The Muse Co, we value customer satisfaction and strive to ensure you are happy with every purchase. If you are not completely satisfied with your order, please review our Returns & Exchange Policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The item is unused, unworn, and in original condition
  • Original packaging, labels, and tags are intact
  • Proof of purchase or order confirmation is provided

Items returned without approval may not be accepted.

2. Exchange Eligibility

We may allow exchanges for:

  • Incorrect sizes
  • Damaged or defective items
  • Wrong products received
  • Eligible product replacements based on availability

Exchange requests must also be submitted within 7 days of delivery.

3. Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

  • Used or washed products
  • Customized or personalized items
  • Clearance or sale items
  • Products damaged due to customer misuse
  • Items without original packaging or tags

4. Damaged, Defective, or Incorrect Orders

If you receive:

  • A damaged item
  • A defective product
  • An incorrect order

Please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the issue
  • A brief explanation

We will review the issue and provide an appropriate solution.

5. Return & Exchange Process

To initiate a return or exchange:

  1. Contact our customer support team
  2. Provide your order details and reason for request
  3. Wait for approval and return instructions
  4. Ship the item back as instructed

Returns sent without prior approval may be rejected.

6. Shipping Costs

  • Customers may be responsible for return shipping costs
  • Shipping fees are generally non-refundable
  • If the issue is due to our error, we may cover replacement or return shipping costs

7. Inspection & Approval

Once we receive the returned item:

  • It will be inspected for eligibility
  • Approved exchanges will be processed based on product availability
  • Approved refunds (if applicable) will be processed according to our Refund Policy

8. Processing Time

Please allow:

  • 2–5 business days for inspection and approval
  • Additional shipping time for exchanged items

Processing times may vary during peak periods.

9. Contact Us

For return or exchange assistance, please contact us:

www.themuse.co.ke

Email: support@themuse.co.ke